@import"https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700&display=swap";.dm-toast-container{position:fixed;top:0;right:0;z-index:9999;display:flex;flex-direction:column;gap:8px;padding:16px}.dm-toast{padding:12px 16px;border-radius:8px;color:#fff;display:flex;align-items:center;justify-content:space-between;min-width:300px;max-width:420px;box-shadow:0 4px 12px #00000026;animation:slideIn .3s ease-out}.dm-toast-success{background:#10b981}.dm-toast-error{background:#ef4444}.dm-toast-warning{background:#f59e0b}.dm-toast-info{background:#3b82f6}.dm-toast-close{background:none;border:none;color:#fff;cursor:pointer;font-size:18px;margin-left:12px;line-height:1;padding:0}.dm-toast-close:hover{opacity:.8}@keyframes slideIn{0%{transform:translate(100%);opacity:0}to{transform:translate(0);opacity:1}}@keyframes fadeOut{0%{opacity:1}to{opacity:0}}.dm-toast-exit{animation:fadeOut .3s forwards}.skeleton-pulse{background:linear-gradient(90deg,#e0e0e0 25%,#f0f0f0,#e0e0e0 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#fff8e9;--color-warning-text: #946300;--color-danger: #cb222c;--color-danger-bg: #fee2e2;--color-info: #3b7ab5;--color-blue: #0a5aff;--color-blue-light: #f0f3fb;--color-blue-hover: #e8f1f6;--color-bg: #f8f9fa;--color-bg-card: #ffffff;--color-border: #d5d5d5;--color-border-light: #ebebeb;--color-text: #0a083b;--color-text-secondary: #5f5e70;--color-text-muted: #8e8e8e;--color-gray-100: #f6f8fa;--color-gray-200: #f9f9f9;--color-gray-300: #ebebeb;--color-gray-400: #e3e3e3;--color-gray-500: #d2d2d2;--color-gray-900: #222328;--color-sidebar: #0c1124;--color-sidebar-hover: #0a5aff;--color-sidebar-text: #c8c8db;--color-sidebar-active-text: #ffffff;--space-xs: .25rem;--space-sm: .5rem;--space-md: 1rem;--space-lg: 1.5rem;--space-xl: 2rem;--space-2xl: 3rem;--font-sans: "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;--font-mono: "SF Mono", Monaco, "Cascadia Code", "Roboto Mono", Menlo, monospace;--radius-sm: 4px;--radius-md: 5px;--radius-lg: 10px;--radius-pill: 50rem;--shadow-sm: 0px 0px 5px 0px rgba(34, 35, 40, .05);--shadow-md: 0 .5rem 1rem rgba(0, 0, 0, .08)}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}html{font-size:16px;-webkit-text-size-adjust:100%}body{font-family:var(--font-sans);color:var(--color-text);background:var(--color-bg);line-height:1.6;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}h1,h2,h3,h4{line-height:1.3;font-weight:600;color:var(--color-text)}h1{font-size:1.5rem}h2{font-size:1.25rem}h3{font-size:1.125rem}h4{font-size:1rem}a{color:var(--color-blue);text-decoration:none;transition:color .2s}a:hover{color:var(--color-primary);text-decoration:underline}code,pre{font-family:var(--font-mono);font-size:.875rem}code{background:var(--color-blue-light);padding:2px 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.2s}input:focus,textarea:focus,select:focus{outline:none;border-color:var(--color-primary);box-shadow:none}input::placeholder,textarea::placeholder{color:silver}textarea{resize:vertical;min-height:100px}label{display:block;font-size:.875rem;font-weight:500;color:var(--color-text);margin-bottom:var(--space-xs)}.form-field{margin-bottom:var(--space-lg)}.form-row{display:grid;grid-template-columns:1fr 1fr;gap:var(--space-md)}.form-field--checkbox{display:flex;align-items:center;gap:var(--space-sm)}.form-field--checkbox label{display:flex;align-items:center;gap:var(--space-sm);cursor:pointer;margin-bottom:0}.form-field--checkbox 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var(--color-accent);border-radius:var(--radius-md);font-size:1.25rem;font-family:var(--font-mono);letter-spacing:.05em;color:var(--color-primary)}.confirmation-container p:last-child{color:var(--color-text-secondary);font-size:.875rem;margin-top:var(--space-lg)}.login-page{min-height:100vh;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:var(--space-xl);background:var(--color-sidebar)}.login-container{width:100%;max-width:420px;background:var(--color-bg-card);border-radius:var(--radius-lg);box-shadow:var(--shadow-md);padding:var(--space-2xl)}.login-logo{display:block;height:40px;width:auto;margin-bottom:var(--space-lg)}.login-container h1{color:var(--color-primary);margin-bottom:var(--space-xs);text-align:center;font-size:1.5rem}.login-subtitle{text-align:center;color:var(--color-text-secondary);margin-bottom:var(--space-lg);font-size:.95rem}.login-error{background:#fef2f2;color:#dc2626;border:1px solid #fecaca;border-radius:var(--radius-md);padding:var(--space-sm) var(--space-md);margin-bottom:var(--space-md);font-size:.875rem;text-align:center}.login-container input{padding:14px 16px}.login-container button[type=submit]{width:100%;padding:14px var(--space-md);font-size:1rem;font-weight:600;margin-top:var(--space-md)}.admin-layout{display:flex;min-height:100vh}.admin-sidebar{width:260px;background:var(--color-sidebar);color:#fff;display:flex;flex-direction:column;flex-shrink:0;overflow-y:auto;position:sticky;top:0;height:100vh}.admin-logo{padding:24px 24px 20px;border-bottom:1px solid rgba(255,255,255,.06)}.admin-logo h2{font-size:1rem;font-weight:700;color:#fff;letter-spacing:.02em}.admin-nav{list-style:none;padding:var(--space-sm) 0;flex:1}.admin-nav li{margin-bottom:2px}.admin-nav>li>a{display:flex;align-items:center;gap:var(--space-sm);padding:10px 24px;color:var(--color-sidebar-text);font-size:.875rem;font-weight:400;text-decoration:none;transition:all .2s ease;border-left:3px solid transparent}.admin-nav>li>a:hover{background:var(--color-sidebar-hover);color:#fff;text-decoration:none}.admin-nav>li>a.active{background:var(--color-sidebar-hover);color:var(--color-sidebar-active-text);font-weight:500;border-left-color:var(--color-sidebar-active-text)}.nav-group{margin-bottom:2px}.nav-group-toggle{display:flex;align-items:center;justify-content:space-between;width:100%;padding:10px 24px;background:none;border:none;border-left:3px solid transparent;color:var(--color-sidebar-text);font-size:.875rem;font-weight:500;cursor:pointer;transition:all .2s ease;text-align:left}.nav-group-toggle:hover{background:var(--color-sidebar-hover);color:#fff}.nav-group-toggle.open{color:#fff}.nav-group-label{display:flex;align-items:center;gap:var(--space-sm)}.nav-group-label svg,.admin-nav>li>a svg{flex-shrink:0;opacity:.7}.nav-group-toggle:hover .nav-group-label svg,.nav-group-toggle.open .nav-group-label svg,.admin-nav>li>a:hover svg,.admin-nav>li>a.active svg{opacity:1}.nav-chevron{flex-shrink:0;transition:transform .25s ease}.nav-group-toggle.open .nav-chevron{transform:rotate(90deg)}.nav-sub{list-style:none;padding:0;max-height:0;overflow:hidden;transition:max-height .3s ease}.nav-sub-open{max-height:1500px}.nav-sub li{margin-bottom:0}.nav-sub li a{display:flex;align-items:center;gap:var(--space-sm);padding:8px 24px 8px 40px;color:var(--color-sidebar-text);font-size:.8125rem;font-weight:400;text-decoration:none;transition:all .2s ease;border-left:3px solid transparent;opacity:.85}.nav-sub li a:hover{background:var(--color-sidebar-hover);color:#fff;opacity:1}.nav-sub li a.active{background:var(--color-sidebar-hover);color:var(--color-sidebar-active-text);font-weight:500;border-left-color:var(--color-sidebar-active-text);opacity:1}.admin-locale-switcher{display:flex;gap:4px;padding:12px 24px;border-top:1px solid rgba(255,255,255,.06)}.admin-locale-switcher button{padding:4px 12px;font-size:.75rem;font-weight:500;background:transparent;color:var(--color-sidebar-text);border:1px solid rgba(255,255,255,.15);border-radius:var(--radius-sm);transition:all .2s}.admin-locale-switcher button:hover{background:#ffffff14;color:#fff}.admin-locale-switcher button.active{background:var(--color-sidebar-hover);color:#fff;border-color:var(--color-sidebar-hover)}.admin-user-info{display:flex;align-items:center;justify-content:space-between;padding:12px 24px;border-top:1px solid rgba(255,255,255,.06)}.admin-user-info span{font-size:.75rem;color:var(--color-sidebar-text);font-weight:500}.btn-logout{padding:4px 12px;font-size:.75rem;background:#cb222c26;color:#ff6b6b;border:none;border-radius:var(--radius-sm)}.btn-logout:hover{background:#cb222c4d;color:#ff8a8a}.admin-content{flex:1;padding:28px 32px;overflow-y:auto;background:var(--color-bg)}.page-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:var(--space-xl)}.page-header h1{font-size:1.5rem;font-weight:600}.filters,.audit-filters,.template-filters{display:flex;gap:var(--space-md);margin-bottom:var(--space-lg);flex-wrap:wrap}.filters select,.audit-filters select,.template-filters select,.audit-filters input[type=text],.audit-filters input[type=date]{width:auto;min-width:180px}.ticket-detail-page h1{margin-bottom:var(--space-sm);font-family:var(--font-mono);letter-spacing:.03em;font-size:1.25rem}.detail-section{background:var(--color-bg-card);border:1px solid var(--color-border-light);border-radius:var(--radius-lg);padding:var(--space-lg);margin-bottom:var(--space-lg);box-shadow:var(--shadow-sm)}.detail-section h2{font-size:.8125rem;color:var(--color-text-secondary);text-transform:uppercase;letter-spacing:.05em;margin-bottom:var(--space-md);padding-bottom:var(--space-sm);border-bottom:1px solid var(--color-border-light);font-weight:600}.detail-section dl{display:grid;grid-template-columns:160px 1fr;gap:var(--space-sm) var(--space-md)}.detail-section dt{font-weight:600;font-size:.8125rem;color:var(--color-text-secondary)}.detail-section dd{font-size:.875rem}.status-actions{display:flex;gap:var(--space-sm);margin-top:var(--space-md);flex-wrap:wrap}.status-actions button{padding:6px 14px;font-size:.8125rem;background:var(--color-bg);color:var(--color-text);border:1px solid var(--color-border)}.status-actions button:hover{background:var(--color-border-light);border-color:var(--color-gray-500)}.notes-list{margin-bottom:var(--space-lg)}.note-item{padding:var(--space-md);border-bottom:1px solid var(--color-border-light)}.note-item:last-child{border-bottom:none}.note-item p{margin-bottom:var(--space-xs);font-size:.875rem}.note-item small{color:var(--color-text-muted);font-size:.75rem}.add-note textarea{margin-bottom:var(--space-sm)}.audit-list{max-height:400px;overflow-y:auto}.audit-item{padding:var(--space-sm) 0;border-bottom:1px solid var(--color-border-light)}.audit-item:last-child{border-bottom:none}.audit-item strong{font-size:.8125rem;color:var(--color-blue);font-family:var(--font-mono)}.audit-item p{font-size:.875rem;margin:var(--space-xs) 0}.audit-item small{color:var(--color-text-muted);font-size:.75rem}.audit-trail-page .audit-table{margin-top:var(--space-md)}.settings-page h1{margin-bottom:var(--space-xl)}.settings-section{background:var(--color-bg-card);border:1px solid var(--color-border-light);border-radius:var(--radius-lg);padding:24px;margin-bottom:var(--space-lg);box-shadow:var(--shadow-sm)}.settings-section h2{font-size:1rem;font-weight:600;margin-bottom:var(--space-sm);color:var(--color-text)}.settings-section .section-description{margin-bottom:var(--space-lg)}.sla-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:var(--space-md) var(--space-lg);margin-bottom:var(--space-lg)}.sla-field{display:flex;flex-direction:column;gap:var(--space-xs)}.sla-field label{font-size:.8125rem;font-weight:500;color:var(--color-text-secondary);display:flex;align-items:center;gap:var(--space-sm)}.sla-input-group{display:flex;align-items:center;gap:var(--space-sm)}.sla-input-group input[type=number]{width:80px;text-align:center;padding:8px 12px}.sla-unit{font-size:.8125rem;color:var(--color-text-muted);font-weight:400}.sla-options{display:flex;gap:var(--space-xl);align-items:flex-end;margin-bottom:var(--space-lg);flex-wrap:wrap;padding-top:var(--space-md);border-top:1px solid var(--color-border-light)}.sla-actions{display:flex;align-items:center;gap:var(--space-md);padding-top:var(--space-md);border-top:1px solid var(--color-border-light)}.templates-page .page-header{margin-bottom:var(--space-lg)}.template-form{background:var(--color-bg-card);border:1px solid var(--color-border-light);border-radius:var(--radius-lg);padding:24px;margin-bottom:var(--space-lg);box-shadow:var(--shadow-sm)}.template-form 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